Privacy Policy

This policy outlines how Plant Store Ireland & Shopify uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • Use and Disclosure of Personal Information
  • Marketing 
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • How Shopify collects and uses your data 
  • Changes to our privacy policy
  • How to contact us

     

    What data do we collect?

    Plant Store Ireland collects the following data from you:

    • Your name 

    • Your email address

    • Your shipping/ billing address (if you make a purchase)

    • Contact information such as mobile number (if you make a purchase)

    • Payment details (if you make a purchase) 

     

    How do we collect your data?

    You directly provide Plant Store Ireland with most of the data that we collect. We collect data and process when you:

    • Subscribe to our newsletter 

    • Voluntarily complete a survey or feedback form via our website or email

    • Use or view our website via your browser’s cookies

       

    How will we use your data?

    Plant Store Ireland collects your data so that we can:

    • Email you with personalised content including email updates, order confirmations and shipping updates.

    • Email you with promotional offers or other marketing campaigns 

     

    How do we store your data?

    Plant Store securely stores your data online. We will keep your data for 12 months. 

     

    Use and Disclosure of Personal Information

    We may disclose your personal information to third party service providers to assist us in providing and improving our services to you.

    These services better understand our customers’ needs or to develop and improve our goods and services to you.

     

    Marketing

    Plant Store Ireland would like to send you information about our company, updates and occasionally offers that we feel that you might like.

    If you have agreed to receive these updates, you may always opt-out at a later date.

    You have the right at any time to stop Plant Store Ireland from contacting you for marketing purposes. If you no longer wish to be contacted by Plant Store Ireland for marketing purposes, please email team@plantstore.ie

     

    What are your data protection rights?

    Plant Store Ireland would like to remind you of your data protection rights. Every user is entitled to the following;

    • The right to access: You have the right to request Plant Store Ireland for copies of your personal data. 

    • The right for rectification: You have the right to request that Plant Store Ireland correct any information you believe is inaccurate. You also have the right to request Plant Store Ireland to complete information you believe to be incomplete. 

    • The right to erasure: You have the right to request that Plant Store Ireland erase your personal data under certain conditions. 

    • The right to restrict processing: You have the right to request that Plant Store Ireland restrict the processing of your personal data, under certain conditions.

    • The right to object to processing: You have the right to object to Plant Store Ireland’s processing of your personal data, under certain conditions.

    • The right to data portability: You have the right to request that Plant Store Ireland transfer the data we have collected to another organisation, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights please email us at team@plantstore.ie

     

    What are cookies?

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, please visit allaboutcookies.org

     

    How do we use cookies?

    Plant Store Ireland uses cookies in a range of ways to improve your experience on our website, including:

    • Keeping you signed in 

    • Understanding how you use our website

     

    What types of cookies do we use?

    They are a number of different types of cookies, however, our website uses:

    • Functionality: Plant Store Ireland uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer or the location you are in. A mixture of first and third-party cookies are used.

    • Advertising: Plant Store Ireland uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Plant Store Ireland sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

     

    How to Manage Cookies

    You can set your browser to not accept cookies. For a full guide on how to do this please visit allaboutcookies.org. Please note that as a result, some features of our website may not function.

     

    Privacy policies of other websites

    Occasionally Plant Store Ireland may include links to other websites within our website content or via email. Our privacy policy only applies to our website, so if you click on another website, you should read their privacy policy. 

     

    How Shopify collects & uses your data 

    Shopify collects the following elements of personal data from customers on behalf of merchants:

    • Name
    • Shipping and billing addresses
    • IP address
    • Customer email or phone number (if required by merchant)
    • Company name (if required by merchant)
    • Information from cookies, stored temporarily as per Shopify’s Cookie Policy (for example, which landing page the customer arrived from, how many times the customer has visited the site, device and browser used, and products stored in the cart)
    • Information about the orders customers initiate so that Shopify may fulfill those orders.

    If a customer contacts Shopify for customer support, Shopify also collects the following information:

    Telephone support Shopify collects:

    • Phone number
    • Call audio
    • Other personal information provided during the call In accordance with Shopify’s Terms of Service, Shopify may request additional documentation during the call to verify identity.

    Chat support Shopify collects:

    • Name
    • Email address
    • Information about the device and browser used
    • Network connection
    • IP address
    • Chat transcript
    • Other personal information provided during the chat.

    In accordance with our Terms of Service, Shopify may request additional documentation during the chat to verify identity.

    Forums Shopify collects:

    • Name
    • Email address
    • Website URL
    • Other personal information the user may post

    For more information on how Shopify collects and uses your data specifically, please visit https://www.shopify.com/legal/privacy

     

    Changes to our privacy policy

    Plant Store Ireland keeps its privacy policy under regular review and places any updates on this webpage. This privacy was last updated on 24th May 2021.

     

    How to contact us:

    If you have any questions about Plant Store Ireland’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at team@plantstore.ie